Privacy Policy

At Care Crew, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, store, and protect your data when you interact with our website or use our services.

1. What We Collect

When you book a service, sign up for a plan, or contact us, we may collect the following information:

Your name
Contact details (email, phone number, address)
Service preferences
Payment details (processed securely via third-party platforms like Shopify or Stripe)
Any additional information you provide (e.g. special instructions)

2. How We Use Your Information

We use your information to:

Provide and manage our services
Process bookings and payments
Communicate with you about your appointments
Improve our services and customer experience
Respond to enquiries or feedback

We do not sell or share your personal information with third parties for marketing purposes.

3. Storage & Security

All information is stored securely and only accessed by authorised team members. We take reasonable steps to protect your data from loss, misuse, or unauthorised access.

Payment information is handled by secure, PCI-compliant payment providers. We do not store your full credit or debit card details.

4. Cookies & Website Data

Our website may use cookies or analytics tools to help us understand visitor activity and improve performance. This may include anonymous data like pages visited, time spent on site, or device type.

You can adjust your browser settings to disable cookies if preferred.

5. Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections to your information
Withdraw consent for communication or marketing
Request that your data be deleted (subject to legal obligations)

To make any of these requests, please contact us using the details below.

6. Third-Party Services

We may use trusted third-party services to help run our business (e.g. payment processors, booking platforms). These providers only receive the information necessary to perform their function and must comply with data privacy standards.

7. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the revised date above.

8. Contact Us

If you have any questions about this policy or how we handle your data, please contact us:
📧 Carecrewnz@gmail.com